Privacy Policy

Last updated: December 9th, 2024

This Privacy Policy explains how Autism Experts LLC ("we", "our", or "us") collects, uses, and protects your personal information when you access or use our website, mobile applications, and all other products and services (collectively, the "Service"). By using our Service, you agree to the collection and use of your information as described in this Privacy Policy.

Please read this Policy carefully. If you do not agree with our practices, please do not use our Service.

1. Information We Collect

We may collect various types of information about you, including:

  • Usage Data: Details about your interactions with our Service, such as logins, pages viewed, click/tap data, and timestamps.
  • Contact and Transaction Data: When you create an account, make a purchase, or subscribe to our services, we may collect your name, email address, mailing address, phone number, and payment information.
  • Communications: For users of our coaching and other interactive services, we may collect and store all communications (e.g., text messages, voice recordings, call recordings) for quality assurance, training, and service improvement purposes.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track website usage, personalize your experience, and analyze traffic. A cookie is a small file stored on your device that helps us remember your preferences and monitor site activity.

If you purchase products through our online store, we will collect the necessary data to process and fulfill your order.

Age Restriction: Our Service is not intended for or directed at persons under 13 years of age. If you are under 13, you must cease using our Service immediately.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our products and services;
  • Processing transactions and managing your account;
  • Communicating with you, including sending newsletters, updates, and other marketing communications (if you have opted in);
  • Conducting research and analysis to enhance our Service;
  • AI Training and Service Improvement: Your interactions—including communications with our AI-powered coaching tools—may be used to train and improve our AI models. Please note that data used for AI training is irreversibly incorporated into our learning algorithms, and even if you request deletion of your data, residual copies may remain in backups or logs indefinitely.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your Consent: When you provide it (e.g., newsletter sign-up);
  • Performance of a Contract: To fulfill our obligations to you (such as processing orders or managing your account);
  • Legitimate Interests: To improve our Service and conduct research, provided these interests do not override your rights;
  • Compliance with Legal Obligations: As required by applicable laws and regulations.

4. Data Sharing and Third-Party Processors

We may share your information with trusted third-party service providers who assist us in operating our Service. These include:

  • Payment processors (e.g., Stripe, PayPal);
  • Analytics providers (e.g., Google Analytics, Plausible Analytics);
  • Email service providers;
  • Cloud hosting providers;
  • Artificial intelligence and machine learning service providers;
  • Other third parties as required by law or to protect our rights.

These third parties are contractually obligated to protect your information and only use it for purposes necessary to perform their services.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

  • Your usage data and account information is retained for the duration of your relationship with us and for a reasonable period thereafter.
  • If you choose to use our Service, please understand that your communications and chat logs will be used for AI training, quality assurance, and service improvement. While we will honor deletion requests by removing your data from live systems, the nature of AI training means that residual copies may remain in backups or logs indefinitely. If this data retention approach does not align with your preferences, we kindly ask that you refrain from using our Service.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can choose to accept or decline cookies; however, declining may affect the functionality of our Service.

7. Your Rights

You have certain rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at [email protected].

Please note that because our Service uses your data for ongoing AI training and service improvement, once your information has been incorporated into our AI models, it cannot be removed from the training process. However, you may request deletion of your data from our live systems as described above.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify you of any material changes by posting a notice on our site or via email. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Autism Experts LLC
1425 Broadway, #20-6970
Seattle, WA 98122
Email: [email protected]